PG Group

Position Overview:

As a Waiter/Waitress, you will play a vital role in delivering outstanding service to our guests, ensuring their dining experience exceeds expectations. The ideal candidate will possess strong communication skills, attention to detail, and a positive attitude, creating a warm and welcoming atmosphere for our patrons.


  1. Customer Service:
    • Greet and welcome guests upon arrival, escorting them to their tables and providing menus.
    • Take food and beverage orders accurately and efficiently, ensuring special requests and dietary preferences are noted.
  2. Order Coordination:
    • Relay orders to the kitchen and bar staff, ensuring timely preparation and delivery of food and drinks.
    • Coordinate with kitchen and bar teams to ensure smooth service flow.
  3. Product Knowledge:
    • Have a thorough understanding of the menu, including ingredients, preparation methods, and specials.
    • Make recommendations to guests based on their preferences and menu offerings.
  4. Upselling:
    • Promote additional menu items, specials, and beverages to enhance the guest experience and increase sales.
    • Suggest wine pairings or dessert options to complement guests’ meals.
  5. Table Maintenance:
    • Monitor tables for cleanliness and organization throughout the dining experience.
    • Clear plates, refill drinks, and ensure guests have everything they need for an enjoyable meal.
  6. Billing and Payment:
    • Present bills to guests, process payments accurately, and handle cash and credit card transactions.
    • Thank guests for their patronage and invite them to return.
  7. Team Collaboration:
    • Work closely with fellow waitstaff, kitchen staff, and management to ensure seamless service.
    • Communicate effectively with colleagues to coordinate tasks and address guest needs.


  • Previous experience in a similar role.
  • Strong interpersonal and communication skills.
  • Ability to thrive in a fast-paced environment and remain calm under pressure.
  • Attention to detail and a focus on providing excellent customer service.
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