IT Support Specialist

Responsibilities:

• Provide first-level technical support to internal users via phone, email, chat, or in person.
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and configure user accounts, email accounts, and access permissions as needed.
• Diagnose and resolve technical problems related to operating systems, applications, and hardware components.
• Document and track IT support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Assist with IT projects and initiatives, such as software upgrades, hardware deployments, and network enhancements.
• Stay updated on industry trends, best practices, and emerging technologies to continuously improve IT support services.
• Provide training and guidance to end users on IT-related topics and tools.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support or a similar role, with a strong technical background.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving and analytical abilities, with attention to detail.
• Familiarity with ITIL framework and best practices for IT service management.
• Experience with Windows and macOS operating systems, Microsoft Office suite, and other common business applications.