IT Support Specialist

PG Group

Responsibilities:

  • Provide first-level technical support to internal users via phone, email, chat, or in person.
  • Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Set up and configure user accounts, email accounts, and access permissions as needed.
  • Diagnose and resolve technical problems related to operating systems, applications, and hardware components.
  • Document and track IT support requests and resolutions using a ticketing system.
  • Collaborate with other IT team members to escalate and resolve complex technical issues.
  • Assist with IT projects and initiatives, such as software upgrades, hardware deployments, and network enhancements.
  • Stay updated on industry trends, best practices, and emerging technologies to continuously improve IT support services.
  • Provide training and guidance to end users on IT-related topics and tools.

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Proven experience in IT support or a similar role, with a strong technical background.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
  • Strong problem-solving and analytical abilities, with attention to detail.
  • Familiarity with ITIL framework and best practices for IT service management.
  • Experience with Windows and macOS operating systems, Microsoft Office suite, and other common business applications.
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