Operations Manager

PG Group

Position Overview:

The Operations Manager will be responsible for overseeing and optimizing our operational processes to ensure smooth and efficient business operations. The ideal candidate will have a strategic mindset, excellent organizational skills, and the ability to lead and motivate teams to achieve operational objectives.


  1. Strategic Planning:
    • Develop and implement strategic plans to improve operational efficiency and productivity.
    • Identify opportunities for process optimization and cost reduction.
  2. Process Improvement:
    • Analyze existing processes and workflows to identify bottlenecks and areas for improvement.
    • Implement process improvements to streamline operations and enhance efficiency.
  3. Team Leadership:
    • Lead and mentor operations teams, providing guidance and support to ensure high performance.
    • Foster a culture of collaboration, accountability, and continuous improvement.
  4. Resource Allocation:
    • Allocate resources effectively to meet operational goals and objectives.
    • Monitor resource utilization and make adjustments as needed.
  5. Performance Management:
    • Set performance goals and KPIs for operational teams.
    • Monitor performance metrics and implement corrective actions as necessary.
  6. Vendor Management:
    • Manage relationships with vendors and suppliers to ensure timely delivery of goods and services.
    • Negotiate contracts and agreements to optimize costs and quality.
  7. Quality Assurance:
    • Implement quality assurance processes to maintain high standards of product/service delivery.
    • Conduct regular audits and inspections to ensure compliance with quality standards.
  8. Risk Management:
    • Identify operational risks and develop risk mitigation strategies.
    • Ensure compliance with regulatory requirements and industry standards.
  9. Communication:
    • Communicate effectively with internal stakeholders, including senior management and department heads.
    • Collaborate with cross-functional teams to align operational objectives with overall business goals.
  10. Continuous Improvement:
    • Lead continuous improvement initiatives to enhance operational efficiency and effectiveness.
    • Encourage innovation and creativity within the operations teams.


  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations management or a similar role.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Proficiency in project management and process improvement methodologies.
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